DHL-DHL Express Service Company is the marketing leader of global express industry. It can deliver express to 220 countries and districts, with the network covers more than 120,000 destinations (the districts with main post area code), and provide the special delivery and express service for enterprises and private customers. CST deeply and widely cooperate with DHL, which is the first-level agent of DHL Hong Kong, acting for almost all the DHL services. Because of the large delivery quantities and excellent service, CST has the obvious advantage on the price for DHL, with speedy delivery, which is one of the major agencies of DHL in Shenzhen District. Our strong goods processing capacity, perfect logistics operation system, and professional facilities operation team are the assistor for your success. Cost Composing:Price of DHL International ExpressIt can be directly inquired on the website of CST: http://chinadhlfedextntups.com/ and also contact our company sales executive for quotations. DHL Calculation Formula of Volume Weight is: length cm X width cm X height cm /5000, if the volume weight of goods is greater than the actual weight,it should be calculated according to the volume weight, to take the bigger one of both.Surcharge of DHL International ExpressRemote Surcharge: The express delivered to remote area should add the surcharge for remote area (other than
America). The standard is: HKD3.6/KG and the lowest charge per entry is HKD180, and for the remote surcharge, it should add the fuel surcharge; the remote inquiry website of DHL is: http://remoteareas.dhl.com/jsp/first.jsp. Our company operator will inquire whether it is remote area according to the zip code or city name, but the website inquiry is not accurate, and the final price should be prevail to DHL bill. If it is written as remote on DHL bill, it should add the remote cost, and our company will automatically charge for the remote cost.Textiles Cost: According to the latest regulations of Hong Kong Trade Bureau in 2011, it requires the import notification only for delivery to US, and the cost is for RMB 50 extra per entry (Nigeria does not accept the textiles）Fuel Surcharge: In general, the quotation has included fuel (notes: fuel surcharge will be different every month, for the details, please refer to DHL official website. The variation of fuel surcharge will directly influence the price so as to have subsequently variation)Tariff of DHL International ExpressIt should be subject to the detailed customs clearance fee (in general, the high declared value will generate higher tariff. If the declared value is much lower than the actual value, it also will generate the penalty duty). If the consignee rejects to pay the tariff, tariff will be automatically assumed by the sender.Calculation Method for the Surcharge of Over Length and Over Weight is as Follows：Goods of the same entry (one DHL waybill), no matter how many pieces, if only the length of one piece or more than one piece exceeds 120CM or the actual weight exceeds 70KG, DHL Hong Kong will charge the extra fee for HKD250 /entry（if there are 3 pieces on the same entry goods, and the actual weights are separately 50kg, 80kg, 200kg, and the sizes are separately 10*50*130cm, 50*100*125cm, 100*150*150cm, DHL will only charge HKD200 once）;Reference TimeThe package has been calculated since it is delivered to DHL warehouse. The normal reference delivery time is 2-7 working days (the time is from the express is uploaded on the website to the consignee received this express), except the special circumstances! The delivery time is very much to each customs clearance time and flight arrangement of the destination. List of DHL Reference Time Southeast Asia North America Euro Others 1-2 (working days) 2-3 (working days) 3-4 (working days) 4-7 (working days) Track ServiceAfter the goods have left the processing center of our company, on the same day through the port smoothly, you can inquire the receiving record on DHL inquiry website, and also inquire the full track information on DHL website, the signature time and name. For DHL express, after processing the delivery, our company will generate the tracking No. Normally, it will be uploaded on the website within 2 working days after it is delivered from our company. After it is uploaded onto the website, the tracking No. provided by our company can be used as the reference information for real time tracking. The inquiry method is as follows:Please login DHL International Express Inquiry Website: http://www.cn.dhl.com/publish/cn/zh/eshipping/track/sref.high.html, Meanwhile, you can login CST official website for inquiry: http://chinadhlfedextntups.com/Compensation//Insurance/Other Value-added Service:Compensation StandardFor the Express of Missing Item, Lacking Item and DamagedIf the weight, quantity or pieces of the express received by the consignee is unconformity, please within 24 hours after receiving the package, the consignee should feedback to DHL in the destination about the lost or damages, and provide the filing No. in the local registration office and accident certificate for our company with 7 working days, so as for the investigation and claim of DHL. If it is approved by DHL, the highest compensation is free of freight, compensation for the declared value of the package, but the highest is not exceeded USD100. Part of damage or lost should be compensated according to the actual number of the percentage of the total loss, but the highest compensation is not exceeded USD 100. The Express lost caused by the customs selective examination When the express goes through the customs, the customs will open the parcel for inspection, which may cause the parcel lost, (all or part of) the inner items of parcel lost, or held by the customs. Our company will not assume any responsibilities for it.Insurance Our company can purchase the insurance on your behalf. For the charge standard, please contact our sales executive.Notes：Item Description When declare the name of goods, it should fill in the actual name of goods and quantity, and it will not accept the gift or sample declaration. Declared Value DHL has no requirements on the declared value, so the customers can decide to fill the amount by themselves. It is suggested to declare according to the actual declared value of goods, to avoid the high tariff and penalty. Consignee Address DHL will not accept the P O BOX address, and it has to provide the consignee’s telephone. The above information should be filled in English, and it does not accept other languages.Special Notes:For the goods sent to Nigeria, the single weight cannot exceed 50KG, and single entry cannot exceed 50KG. It is suggested to spit to be multiple entries, and the weight of each entry cannot exceed 50KG; For the express sent to Angola, the single weight cannot exceed 50KG, and single entry cannot exceed 250KG; For the express sent to Algeria, the weight of single piece cannot exceed 40KG;For the goods sent to Tunisia, the single weight cannot exceed 30KG, and single entry cannot exceed 40KG; The express sent to Ecuador, Lebanon, Turkey, Bulgaria, Russia shall affix the seal on original invoice for customs clearance.Track ServiceAfter the goods have left the processing center of our company, on the same day through the port smoothly, you can inquire the receiving record on DHL inquiry website, and also inquire the full track information on DHL website, the signature time and name. For DHL express, after processing the delivery, our company will generate the tracking No. Normally, it will be uploaded on the website within 2 working days after it is delivered from our company. After it is uploaded onto the website, the tracking No. provided by our company can be used as the reference information for real time tracking. The inquiry method is as follows:Please login DHL International Express Inquiry Website: http://www.cn.dhl.com/publish/cn/zh/eshipping/track/sref.high.html, Meanwhile, you can login CST official website for inquiry: http://chinadhlfedextntups.com/ Compensation//Insurance/Other Value-added Service:Compensation StandardFor the Express of Missing Item, Lacking Item and DamagedIf the weight, quantity or pieces of the express received by the consignee is unconformity, please within 24 hours after receiving the package, the consignee should feedback to DHL in the destination about the lost or damages, and provide the filing No. in the local registration office and accident certificate for our company with 7 working days, so as for the investigation and claim of DHL. If it is approved by DHL, the highest compensation is free of freight, compensation for the declared value of the package, but the highest is not exceeded USD100. Part of damage or lost should be compensated according to the actual number of the percentage of the total loss, but the highest compensation is not exceeded USD 100. The Express lost caused by the customs selective examination When the express goes through the customs, the customs will open the parcel for inspection, which may cause the parcel lost, (all or part of) the inner items of parcel lost, or held by the customs. Our company will not assume any responsibilities for it.Insurance Our company can purchase the insurance on your behalf. For the charge standard, please contact our sales executive.Notes：Item Description When declare the name of goods, it should fill in the actual name of goods and quantity, and it will not accept the gift or sample declaration. Declared Value DHL has no requirements on the declared value, so the customers can decide to fill the amount by themselves. It is suggested to declare according to the actual declared value of goods, to avoid the high tariff and penalty. Consignee Address DHL will not accept the P O BOX address, and it has to provide the consignee’s telephone. The above information should be filled in English, and it does not accept other languages.Special Notes:For the goods sent to Nigeria, the single weight cannot exceed 50KG, and single entry cannot exceed 50KG. It is suggested to spit to be multiple entries, and the weight of each entry cannot exceed 50KG; For the express sent to Angola, the single weight cannot exceed 50KG, and single entry cannot exceed 250KG; For the express sent to Algeria, the weight of single piece cannot exceed 40KG;For the goods sent to Tunisia, the single weight cannot exceed 30KG, and single entry cannot exceed 40KG; The express sent to Ecuador, Lebanon, Turkey, Bulgaria, Russia shall affix the seal on original invoice for customs clearance.
